Terms of service

TERMS OF SERVICE

Last Updated: October 7, 2026

Welcome to Winni & Co. (“Winni & Co.,” “we,” “us,” or “our”). Winni & Co., also known as The Winnipesaukee Pet & Provisions, operates this website, https://winniandco.com/, along with our retail locations, products, services, subscriptions, and events.

By accessing or using our website, placing an order, purchasing a product, subscribing to a recurring delivery, registering for an event, or otherwise using our services, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website or services.

1. ABOUT WINNI & CO.

Winni & Co. is a boutique retailer offering a thoughtfully curated selection of pet supplies, gifts, apparel, home goods, and other lifestyle products.

Our physical retail locations include:

3 Monument Square
Alton, NH 03809

11 Mount Major Highway
Alton Bay, NH 03810

For questions, please contact us at:

Phone: (603) 581-4845
Email: shop.winnico@gmail.com

2. ELIGIBILITY

You must be at least 18 years old to make purchases through our website unless otherwise permitted by applicable law.

Certain products, including alcoholic beverages, may have additional age requirements. By purchasing an age-restricted product, you represent that you meet all applicable legal age requirements.

We reserve the right to refuse service, cancel orders, or restrict access to our website at our discretion when permitted by law.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, pricing, availability, and other information on our website are accurate and up to date.

However, we do not guarantee that product descriptions, images, colors, pricing, availability, or other information will always be complete, accurate, or error-free.

Product packaging, labels, colors, and appearance may vary from photographs shown on our website.

We reserve the right to correct errors, update product information, change prices, or discontinue products at any time without prior notice.

4. PET PRODUCTS AND PET HEALTH

Products sold by Winni & Co. are intended for use by pets and their owners in accordance with the manufacturer's instructions.

Information provided on our website regarding pet food, treats, supplements, toys, or other pet products is for general informational purposes only and is not intended to constitute veterinary or medical advice.

Every pet is different. You are responsible for determining whether a product is appropriate for your pet and for following the manufacturer's feeding, usage, storage, and safety instructions.

If your pet has a medical condition, food allergy, dietary restriction, or other health concern, consult your veterinarian before introducing a new food, treat, supplement, or other product.

Winni & Co. is not responsible for adverse reactions, illness, injury, or other consequences resulting from the use of a product purchased through our website except to the extent liability cannot legally be excluded.

5. ORDERS AND PURCHASES

When you place an order through our website, you are making an offer to purchase the products in your order.

We reserve the right to accept or decline an order for any reason, including product availability, pricing errors, suspected fraud, or other circumstances.

An order confirmation does not necessarily constitute acceptance of your order. We may cancel or modify an order after confirmation when necessary.

If we cancel an order after payment has been processed, we will issue a refund for the amount charged.

6. PRICING AND PAYMENT

All prices displayed on our website are in U.S. dollars unless otherwise stated.

Prices are subject to change without notice.

Applicable sales tax, shipping charges, and other fees may be added to your order at checkout.

You agree to provide accurate and complete billing and payment information and authorize us to charge your selected payment method for your purchase.

7. SHIPPING AND DELIVERY

We will make reasonable efforts to process and ship orders promptly. Shipping and delivery times are estimates and are not guaranteed.

Once an order has been shipped, delivery times may vary depending on the carrier, destination, weather, holidays, and other circumstances outside our control.

Winni & Co. is not responsible for delays caused by shipping carriers, incorrect addresses provided by customers, weather, natural disasters, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate shipping address at checkout.

8. RETURNS, EXCHANGES, AND REFUNDS

Returns, exchanges, and refunds are subject to our current Return Policy.

Certain products may be non-returnable due to their nature, including food, treats, consumable products, personalized items, and other products identified as non-returnable.

Please review our Return Policy before making a purchase.

Nothing in these Terms limits any rights you may have under applicable consumer protection laws.

9. SUBSCRIPTIONS AND RECURRING ORDERS

Certain products may be available through subscription or recurring purchase options.

By enrolling in a subscription, you authorize Winni & Co. and its payment provider to charge your selected payment method at the frequency and price disclosed at the time of purchase, subject to applicable taxes and shipping charges.

Subscription pricing, discounts, product availability, and delivery schedules may change.

Unless otherwise stated, subscriptions will automatically renew until canceled.

You may cancel, skip, or modify a subscription according to the options made available through your customer account or by contacting us.

Changes or cancellations should be made before the applicable processing date to avoid the next scheduled charge or shipment.

10. ALCOHOLIC BEVERAGES

Winni & Co. may offer alcoholic beverages for sale where permitted by applicable law.

Alcohol purchases are subject to all applicable federal, state, and local laws and regulations.

You must meet all applicable legal age requirements to purchase or receive alcoholic beverages.

Valid identification may be required at the time of purchase or delivery. Orders may be refused or canceled if legally required, including when appropriate identification cannot be provided.

We do not sell or deliver alcoholic beverages to anyone who is under the legal drinking age or who appears intoxicated.

The purchaser is responsible for complying with all applicable laws relating to the purchase, possession, transportation, and consumption of alcoholic beverages.

11. EVENT REGISTRATION AND TICKETS

Winni & Co. may offer events, classes, gatherings, tastings, or other experiences that require advance registration or ticket purchase.

Event details, including dates, times, locations, ticket prices, and availability, may change.

Tickets may be subject to separate event-specific terms, including cancellation, refund, transfer, age, and attendance requirements.

Unless otherwise stated, event tickets are non-refundable after purchase.

If Winni & Co. cancels an event, we will communicate available options, which may include rescheduling or a refund where applicable.

12. USER ACCOUNTS

Some features of our website may require you to create an account.

You are responsible for maintaining the confidentiality of your account information and password and for all activity that occurs under your account.

You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

13. EMAIL AND MARKETING COMMUNICATIONS

By subscribing to our email list, you agree to receive promotional emails, updates, special offers, event information, and other communications from Winni & Co.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in our emails.

Transactional communications, such as order confirmations and shipping notifications, may still be sent when necessary to complete or manage your purchase.

14. INTELLECTUAL PROPERTY

All content on this website, including but not limited to text, photographs, graphics, logos, trademarks, designs, product descriptions, videos, and other materials, is owned by or licensed to Winni & Co. unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, copy, publish, sell, or otherwise exploit website content without our prior written permission.

“Winni & Co.” and related branding are trademarks or trade names of Winni & Co. or its applicable owners and may not be used without permission.

15. USER CONTENT

If you submit photographs, reviews, comments, testimonials, social media content, or other materials to Winni & Co., you represent that you have the right to provide that content.

By submitting content, you grant Winni & Co. a non-exclusive, royalty-free, worldwide license to use, reproduce, display, publish, and share that content for business, marketing, advertising, and promotional purposes.

We reserve the right to remove content that we believe is unlawful, inappropriate, offensive, misleading, or otherwise violates these Terms.

16. PROHIBITED USES

You agree not to use our website:

For any unlawful purpose.
To violate any applicable law or regulation.
To impersonate another person or business.
To provide false or misleading information.
To interfere with the operation or security of the website.
To attempt to gain unauthorized access to our systems.
To introduce viruses, malware, or other harmful material.
To scrape, copy, or reproduce website content without permission.
To engage in fraudulent purchases or payment activity.
To abuse promotions, discounts, or referral programs.

17. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party websites, applications, payment processors, shipping providers, social media platforms, or other services.

We are not responsible for the content, policies, security, or practices of third-party websites or services.

Your use of third-party services may be subject to those providers' separate terms and privacy policies.

18. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by law, our website and its content are provided on an “as is” and “as available” basis.

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

We make no warranties regarding the completeness, accuracy, reliability, or suitability of information provided through our website except as expressly required by applicable law.

19. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Winni & Co., its owners, employees, agents, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, or punitive damages arising from or related to your use of our website, products, services, or events.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify and hold harmless Winni & Co., its owners, employees, agents, affiliates, and service providers from claims, liabilities, damages, losses, costs, and expenses arising from:

Your violation of these Terms;
Your unlawful use of our website;
Your violation of another person's rights; or
Your misuse of products or services purchased through our website.

21. PRIVACY

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

22. CHANGES TO THESE TERMS

We may update these Terms from time to time.

When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website after updated Terms are posted constitutes your acceptance of the revised Terms to the extent permitted by law.

23. GOVERNING LAW

These Terms will be governed by and interpreted in accordance with the laws of the State of New Hampshire, without regard to conflict-of-law principles, except where applicable law requires otherwise.

Any dispute arising from these Terms or your use of our website will be handled in a court of competent jurisdiction as permitted by applicable law.

24. SEVERABILITY

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

25. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any other policies expressly incorporated into these Terms, constitute the agreement between you and Winni & Co. regarding your use of our website and services.